She said the staff member on the phone shouted at her and said it was policy that the delivery team could not confirm anything with her and hung up. She later received a call from POSH saying delivery would be between 9.30am and 11am on Thursday, but by 11am the cabinet had not arrived.

'After 20 minutes of discussion, two return telephone calls, the sales department blaming the delivery department and the delivery department blaming the sales department, and absolutely no one taking any responsibility, they finally told me that it would be delivered by 11.45am,' she said.

'I am utterly outraged, and frankly disgusted at this level of 'service' - I don't think you can even call it service. I have never been so upset as to the attitude and utter lack of flexibility of POSH and the complete inability to find a solution to a problem,' Ms Kay-Russell said.

POSH said they had been in touch with the customer and had settled the matter satisfactorily. Norris Wong, customer services manager, said: 'After we looked into this case and explained to her, she accepted our sincere apologies and was satisfied with our settlement of this matter.'

Ms Kay-Russell said the company's general manager had called to apologise and had promised better staff training. POSH refunded not only the cost of delivery but also the cost of the cabinet.

A Singaporean visitor to Disneyland contacted Take Action to complain about a recent stay at the Hollywood Hotel at the theme park, where he said he and his wife had to be treated for rashes from insect bites he believed they received in their hotel room.

Jacob Cheng said: 'Upon waking up one morning, my wife and I, who shared the same bed and used the robes provided, noticed rashes over our upper and lower limbs with extreme itch.'

They contacted hotel staff and were given a change of room that evening. Despite applying cream, their rashes worsened and they asked for medical help and over the next few days made three visits to doctors for treatment.

'We were unable to continue with our itinerary and plans to visit China were shelved. The final few days in Hong Kong were most unbearable as our symptoms of severe pruritis and insomnia were not relieved.

'The service recovery from the hotel was also atrocious as there was no attempt to volunteer to compensate us in terms of our miserable final two-night stay, doctor consultation and laundry services. There is no doctor on duty for consultation and consultation can only be made far away in the New Territories.

'The only medical help available is from a nurse located in the park itself. This is definitely not up to standards should there be an emergency that requires immediate attention.'

Glendy Chu, Hong Kong Disneyland's director of media relations, replied that Mr Cheng had submitted a claim about the incident, but 'after a thorough investigation, our insurer's representative declined his claim in the absence of any evidence that the hotel was in any way responsible for causing Mr Cheng and his wife's rashes'.

She said Mr Cheng had approached the front desk on the last night of his family's stay at the hotel about the rash and was offered medical assistance by one of the park's nine nurses. She said there were also 150 first-aiders at the resort. Upon Mr Cheng's request, we arranged for Mr Cheng and his wife to receive medical attention from a doctor in Kwai Fong. We also accommodated their further request on the following day for Mr Cheng and his wife to receive further medical treatment from a skin specialist.'

She added: 'As a gesture of goodwill, our cast members at the hotel arranged a new room and late check-out for the family, and paid for their transportation expenses.'