Staff urged to speak up, cable boss says
Staff at the Ngong Ping cable car have adopted a different ethos about running the attraction - one that encourages them to speak up as soon as they spot potential problems or think of a way to improve the operation, the company's managing director says.
Ngong Ping 360 has struggled to restore public confidence in the Lantau Island attraction following a series of technical failures in the two years since it opened. Managing director Morris Cheung Siu-wah says its 200 employees are working under a more open environment.
'We still have blunders, but we have sought to identify and resolve problems more quickly and efficiently as we encourage our staff to voice any irregularities that come to their attention,' Mr Cheung said.
Despite hiccups when the ride was relaunched this year and a number of brief service disruptions, operations are improving.
Last year a cabin fell off the ropeway during a brake test and fell 50 metres to the ground. The MTR Corporation, which owns the attraction, fired Skyrail and formed the Ngong Ping 360 subsidiary to take over.
Mr Cheung said he had striven to train staff outside their regular duties and to implement a system that encouraged them to report errors and propose ways to improve the system.
'A staff [member] responsible for repair and maintenance would be given training in the operation section, just so he has an all-round knowledge of how the whole system works.'
Every season, staff who spot an error or propose exceptional ideas are rewarded with a bonus or a certificate.
'A staff [member] earlier suggested documenting the pattern of wires and their related number on a paper next to the wire box. It may be a small example, but it helps us identify which one went wrong quicker in time of a glitch.'
