“I went to my mum’s place on Chinese New Year’s Eve for dinner. Ten minutes after we came back, he passed. He was waiting for us. I was with him when he had his last breath. Although we knew it was coming, it was still a shock,” Powell says.

“A lot of the time our pet gives us more unconditional love than humans, so attachments can be very strong,” Powell says.

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However, not everyone understands the depth of this bond. Well-intentioned friends may inadvertently say things that seem dismissive.

Powell, a mental health professional, found solace in sharing her loss with caring friends. However, her mother’s response followed a more traditional Chinese approach.

“At a Chinese funeral,” Powell says, “when people shake hands with the [bereaved] family, they will say, ‘Don’t be so sad, adjust to the change.’

“While their intentions are kind, the grieving person may feel invalidated.”

Her mother responded in this traditional way, advising her not to be sad and to move on with her life.

“When you have lost something or someone that is very important to you, you need time to process your emotions.”

“People are afraid of being ridiculed by the loss of a pet because a lot of people of don’t regard a pet as a family member,” Mootee says.

“This can make [the grieving person] especially vulnerable because they don’t have a support group of family and friends who they can talk to about their loss.”

She adds that the bereavement process usually lasts three to six months. If it is much longer than that, she suggests the person seek professional help.

In her 1969 book On Death and Dying, Swiss-American psychiatrist Elisabeth Kübler-Ross laid out five stages of the grieving process: denial, anger, bargaining, depression, and acceptance. The model has since been updated to include seven stages.

Mootee describes them as they apply to the loss of a pet:

• Shock – “It is a shock to the system. If the pet died suddenly or through an accident, there is more of a shock.”

• Denial – “You are unable to accept that the pet has gone and might still keep its pet bed out or pet food in the cupboard.”

• Bargaining – “You desperately want to get the pet back and run through scenarios in your mind of what you might do to get your pet back.”

• Guilt – “You question yourself as to whether you did the right thing. Did you treat your pet well? Did you get your pet to the vet in time?”

• Anger – “This could be directed at other people or at yourself, blaming yourself or others. You might get into a terrible mood or have uncontrollable bursts of anger.”

• Depression – “After the anger, when you are properly exhausted, you may fall into a depressed state and shut yourself out of social activities and not want to talk to anyone.”

• Acceptance – “When you have gone through the whole emotional process, you accept that your pet is gone.”

“A lot of the time we think we shouldn’t feel a certain way and tend to suppress these emotions. When we know it’s normal, it feels validating. My husband and I have gone through all the emotions.”

It is not uncommon for a well-meaning person to suggest that the grieving pet owner gets another pet. Mootee, though, advises against adopting another pet straight away.

“There is a tendency for the owner to expect the pet to act in the same way as the previous one. It’s best to wait until you have fully embraced the loss before you get another,” she says.

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Embracing the loss and processing your emotions will look different for everyone. Things that might help include memorialising your pet.

You may perform a ritual, either formal or informal, or simply take the time to talk about your pet to loved ones.

It is also important to look out for other pets in the house. Powell says her other dog Hugo is showing signs of grief.

“He has low appetite and no motivation. He was confused when someone came to take his brother away,” she says.

Some animals will take time to process their own grief, and bringing a new pet into the house may cause friction.

However, animals are quite adaptable and usually respond positively if they are given a little time to come to terms with the loss.

It has an online memorial wall, where grieving pet owners can commemorate their furry companions by uploading photos and heartfelt messages.

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It “is about celebrating the happiness that the pet brought rather just focusing on the sadness after they pass. It can help with the grieving process”, says Louisa Ho, the SPCA’s deputy executive director.

Art jamming bereavement workshops also allow people to commemorate their pet and process the different emotions of grief.

“When a pet passes away, the grief is similar to a family member passing away. In traditional Chinese culture, there is a lot of hush-hush around death,” Ho says.

“We recognise that as society changes, so people’s needs are changing and people’s acceptance is changing.”