Top China actress in shock after finding bloodstained sheet, dirty toilet in US$560 a night 5-star hotel room
- Star also finds smeared drinks glass, broken tap, bad staff attitude
- Actress accused of making mess herself, offered tea as compensation
The experience of a Chinese actress who was shocked to find a bloodstained bedsheet and dirty toilet in a luxury hotel room in southern China has attracted widespread attention on mainland social media.
Tian Pujun released a video clip on Douyin at the end of January in which she exposed a five-star hotel in Guangzhou, Guangdong province, with a room rate of 4,000 yuan (US$560) a night, for its poor sanitary conditions and appalling service, reported the news outlet thecover.cn.
As well as the stained sheet and the dirty toilet which had a used tissue left in it, the star of hit Chinese drama Empresses in the Palace, also found a broken tap and a smeared drinks glass.
When she called room service to report the problems, an employee told her they could provide free afternoon tea as compensation.
“The worker told me I was welcome to have afternoon tea anytime. I was stunned by her response. Was that a sincere apology?” Tian said. “Are people who can afford to stay in such a hotel really interested in a gratis afternoon tea?
“We guests expect a hotel to make us feel safe and comfortable. The bedsheets and toilets should be clean. Does the current sanitary condition match its five-star status?” she asked.
Tian told a similar story of dissatisfaction when she asked to send her friend to send items by courier to the same hotel.
Her friend asked a courier to leave a package at the reception desk, but when Tian went to collect it there were no members of staff around and she waited half an hour.
When Tian complained again, a different employee accused her of making the blood stains on the sheet herself in an attempt to wangle a complimentary stay at the hotel.
“I’ve travelled around and stayed in hotels for many years. Would I do this just for a free room stay?” the actress asked.
“I’ve stayed in plenty of five-star hotels and none of them have had issues like this,” she added.
The 42-year-old is an actress, producer and writer in China, whose husband Wang Shi is the founder of the country’s largest property development company, Vanke.
Although Tian did not mention the name of the hotel, online observers speculated it was the Rosewood in Guangzhou, and the hotel confirmed the incident happened at its premises, according to mainland media.
“We are carrying out an internal investigation and are liaising with this guest,” a spokesperson said. “We are aware of the problem and will definitely make adjustments.”
